Windows Problem Solving

Most important

Check the driver software for your graphics adapter is up-to-date. This is by far the most common cause of problems as Windows updates will sometimes break older drivers. See here for further details.
Check you have the latest version of the game. Uninstalling, then re-installing may help.

If you have an old graphics adapter and you're experiencing random crashes, you may find that the game is more stable when run in a window. Go to the 'OPTIONS' menu and switch off the 'Full screen' option.
There could be a conflict with some other software you're running before or at the same time as CrossCraze. Try restarting your computer and then launch CrossCraze before running anything else. Temporarily disabling any security software or other background programs (e.g. slideshow programs) is also worth trying. If this fixes things, you can then re-enable them one at a time until you find the culprit.

To back-up your game settings, player statistics and in-progress games, copy the contents of C:\Users\<username>\AppData\Roaming\CrossCraze.

Why does my mouse pointer disappear?: You need to disable the 'pointer trails' effect on your mouse as this causes problems with full screen programs. Open the Windows Control Panel, select 'View by : Large icons', click the 'Mouse' icon, switch to the 'Pointer Options' tab and uncheck 'Display pointer trails'.
Why can't I run CrossCraze versions 1 or 2?: Unfortunately, Windows 8 and later no longer supports the graphics mode required by older versions of CrossCraze. Please upgrade to the latest version instead.

If you're still stuck, please email us, giving as much detail as possible.